Refund policy

Return & Refund Policy – OutdoorLightsCanada

At Outdoor Lights Canada, customer satisfaction is our priority. This Return & Refund Policy outlines how returns, refunds, and exchanges are handled for all purchases made through our website.

📦 Returns Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include original packaging and tags
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these criteria may not be eligible for a refund.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items marked as non-returnable on the product page

🔄 Exchanges

We offer exchanges for:

  • Incorrect size
  • Defective or damaged items

If you need an exchange, please contact us within 7 days of receiving your order.

💰 Refund Process

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection
  • Approved refunds are processed to your original payment method
  • Refunds typically take 5–10 business days to appear in your account

Shipping fees are non-refundable, unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

We recommend using a trackable shipping service, as we are not responsible for lost returns.

📍 Return Address

Please send returns to:

Outdoor Lights Canada
5 Kings cross Rd, Brampton, ON, N3L 0K5
Canada

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging

We will resolve the issue promptly with a replacement or full refund.

⏱ Order Cancellations

Orders can be canceled within 12 hours of placing the order.
After this period, orders may already be processed or shipped.

🌍 Shipping & Delivery Issues

We are not responsible for:

  • Delays caused by carriers
  • Customs delays or import duties
  • Incorrect shipping addresses provided by customers

📧 Contact Us

For any return or refund inquiries, please contact:

Email: info@outdoorlightscanada.ca
Website: https://outdoorlightscanada.ca/

Why Shop With Outdoor Lights Canada?

  • 14-Day Easy Returns
  • Secure Checkout
  • Dedicated Customer Support