Shipping policy

📦 Shipping Policy – Outdoor Lights Canada

Shipping Policy

At Outdoor Lights Canada, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and shipping terms.

⏱ Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day
  • During peak seasons or promotional periods, processing times may be slightly extended

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

🚚 Estimated Delivery Times

Delivery times vary depending on your location:

Canada

  • Standard Shipping: 5–8 business days

Please note:

  • Delivery times are estimates and may vary due to carrier delays, customs, or high-demand periods
  • We do not guarantee exact delivery dates

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.

Free Shipping Offer

  • We may offer free shipping on qualifying orders as part of promotions
  • Any applicable shipping discounts will be displayed at checkout

📦 Order Tracking

Once your order ships, you will receive a tracking number via email.

You can track your order anytime using the provided tracking link.

If you do not receive tracking within 3 business days, please contact us.

🌍 International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are not included in our product prices or shipping fees

Customs processing times may affect delivery speed.

⚠️ Shipping Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs clearance
  • High seasonal demand

We appreciate your patience and understanding.

📍 Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by customers
  • Packages marked as delivered by the carrier

If an order is returned due to an incorrect address, additional shipping charges may apply.

📭 Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package:

  • Check with neighbors or your local carrier
  • Contact us within 5 days of delivery confirmation

We will assist you in resolving the issue.

🔄 Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability and warehouse location.

You will receive separate tracking numbers if applicable.

📧 Contact Us

For any shipping-related inquiries:

Email: info@outdoorlightscanada.ca
Website: https://outdoorlightscanada.ca/

🔍 Why Shop With Outdoor Lights Canada?

  • Fast & Reliable Shipping
  • Order Tracking on Every Purchase
  • Secure Checkout